blog.
Preventing Projects from Going Sideways
Your project is humming along when, without warning, the scope expands. In the consulting world, this may or may not be a good thing. Within organizations, however, scope creep can be a real problem—usually hurting the bottom line.
The secret to controlling scope creep is to control it from day one of the project. This means ensuring that you thoroughly understand the project’s deliverables and carefully tracking that all efforts go into only those deliverables. As soon as you notice work being done outside of the scope, stop the project. Examine why things are off track and work on re-focusing the project.
Customer Service
Organizations exist to serve customers. That's obvious. What may not be as obvious is that organizations in turmoil often forget this fact.
When an organization’s focus shifts from serving their customers to serving their own needs instead, problems arise. For instance, if your staff is exerting great effort to try and get customers to follow the organization’s internal processes, this is a problem. Typically starting in one area of the organization, this problem can permeate like a mushroom cloud throughout the organization. The results can be disastrous.
Letting Go
When was the last time you tried something new? How did it make you feel? If you’re adventurous, you probably felt thrilled. If you’re fearful, you are probably still wondering if the experience was worth the risk. So it is with organizations. Adventurous (or proactive) organizations thrive; the fearful (or reactive) survive—just barely.
Organizations (and individuals) that cannot let go of “dead ideas” are doomed to failure. Think about how many processes your organization manages every day. How many of these processes are preventing you and your staff from being maximally productive? Why aren’t the processes updated? Is it because everyone is so overworked that there is no time to address the issue?
What Keeps Leaders Awake?
In a recent risk management survey by Aon Global Risk Consulting, organizations cited 50 concerns that are “keeping them awake at night.” The top three are: the economy, regulations, and competition
Time and Money—An Organizational Focus
Poorly run organizations waste time (and time is money). This inhibits the company’s ability to hit markets at optimum times. Allow me to give you an example..
Fueling Productivity through Employee Engagement
Sarah Van Allen of Gallup, Inc. says, “To win customers—and a bigger share of the marketplace—companies must first win the hearts and minds of their employees.” Sarah is correct.
Long gone (or should be) the days when employees were treated as “things”—useful only for specific tasks and considered to be easily replaced. This “assembly line” mentality is no longer the norm. Employees demand more from their employers and must get more to stay engaged.
Controlling Time
A search on amazon.ca returned 68,588 books relating to time management and a similar search on amazon.com returned 108,557 titles. The prevalence of these resources seems to indicate that we have a problem in understanding how to manage our time.
Psychology Today defines time management as the “ability to plan and control how you spend the hours in your day to effectively accomplish your goals.” In short, if you don’t set goals, you are more likely to have time management problems. But research also shows that even those who set goals can struggle with time.
Perhaps the question that needs to be addressed is not how to manage time, but how individuals need to manage themselves to achieve their goals. If achieving goals is the (pardon the pun) goal.
How are you managing yourself? Does your typical day start with checking e-mail and then tweeting about last night’s party? Do you browse Facebook to catch up on what your hundreds of friends did over the weekend? Or do you review the list you created last night outlining your priorities for today?
Clutter: If it's organized, is it still clutter?
Understanding what constitutes clutter from an organizational perspective helps staff eliminate clutter—both electronic and physical. While experts agree that there is more to clutter than just physical and electronic space, the organization’s primary concern needs to be in these two areas and include the following categories…
Tradition and Productivity
In the acclaimed Broadway musical, Fiddler on the Roof, the main character, Tevye, explains his society’s traditions in the song “Tradition.” The song juxtaposes village life to a world that is changing all around them.
In many respects, struggles faced in today’s organizations may be rooted in difficulty in letting go of tradition—an inability to change.
Changing Culture: One Person at a Time
Culture is defined as “group norms of behaviour and the underlying shared values that help keep those norms in place.” For example, look at the typical meetings in your office. Is everyone on time or do meetings usually start five to ten minutes later than schedule?
What about attention to detail? Do final project reports receive a thorough review and commentary or are they filed as received? These scenarios represent organizational culture.
If your employees are stressed, overwhelmed, or procrastinate on deadlines, or if your company is always underperforming, don’t blame your employees. Blame your organization’s leaders.
The Good and Bad of Habits
Habits allow us to not “think” about what we are doing, they’re an automatic response to stimuli. They can be useful when we are engaged in rote or mundane activities like the way we get up in the morning, the way we shower, or the way we clean the house. Because we don’t have to think about these activities, we can do them quickly and free our mind to think about other things such as planning our day.
Efficiency is in the Toolkit
Social media, instant messaging, and other similar information sharing mechanisms all contribute to an ever-increasing overload of demands for more-better-faster. This information overload isn’t going away; it will only increase. While tools help us navigate the ever-increasing complexity of our work, organizations need to catch up.
Organizations, be it public or private enterprises, typically implement infrastructures, tools, and processes that make it easier for the organization, but not necessarily easy for the individual. This is because most organizations don’t think down to the level of the individual doing the work.
The Productivity Mindset
When I first visited Croatia in the 1970s, I was struck by the negative attitudes of retail workers and their reluctance to provide assistance to customers. I remember entering one shop where I felt I wasn’t allowed to touch the merchandise, let alone ask for assistance. I quickly exited.
Success is More than Just Showing Up
Woody Allen said that “80 percent of success is showing up.” There is some truth to that, but if all you’re doing is just showing up, you’ve got as much chance of being successful as a turtle crossing a busy highway. Success depends on how productive you are, no matter what you’re doing – at home, at work, or at play (yes, I said play!).
Productivity or Greece?
Productivity is a very complex topic and even among experts it is difficult to exact a prescription to improve productivity. In its simplest form, productivity measures the efficiency of production. It is the ratio of production output to what is required (inputs) to produce the output. In terms of economic growth, governments look at productivity as the product of labour based on the average number of hours each employed person works and the proportion of the entire population that is employed. Labour productivity drives living standards. However, just because a person is employed does not mean that they are productive.
Did You Find Everything You Were Looking For?
Is there such a thing as too much customer service? The more I ponder this question, the more I believe this to be true. Sometimes organizations may go “over the top” to please the customer, but in doing so, they create the opposite effect. Here’s an example.
Money, Money, Money
A study in 1972, repeated in 2004, showed that the percentage of very happy Americans stayed virtually unchanged at about 31 percent. This despite the fact that the average income increase was about 50 percent. The findings of this study were also replicated in other countries. But doesn’t money make us happy?